As a part of the above tie-up, Mr. Elton Dsylva, Training Consultant, Dale Carnegie delivered sessions for the PGDM Marketing 2016-18 students, outlining the content and methodology that significantly enhanced student’s quality and augmented the efforts undertaken by TIMSR to create employable talent.
Date |
Subject |
Topic |
Coverage |
23.09.2017 |
Service Management |
Service Operations Excellence |
Attitude shaping in employees for delivery of services, Four drivers of customer service program, customer resolution |
24.09.2017 |
Sales Management |
Customer Relationship Management |
Master Concepts and Fundamentals in CRM, CRM activities and strategies, customer follow through and code of ethics. |